AportPlus Terms and Conditions — Everything You Need to Know Before You Play

Welcome to AportPlus. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player," "you," or "your") and AportPlus ("the Company," "we," "us," or "our"). AportPlus is the operator of the online casino, sportsbook, live dealer games, bingo, and related services available at aportplus.com.

By accessing the AportPlus platform in any way — whether by registering an account, browsing the site, downloading the app, or placing a bet — you agree to these Terms in full. If any part of these Terms is unclear, please contact our support team before proceeding. We're available 24/7 and happy to explain anything in plain language.

AportPlus is designed and operated primarily for players in the Philippines. All services are provided in Philippine English, all amounts are displayed in Philippine Peso (₱), and supported payment methods reflect local options available to Filipino players including GCash, Maya, GrabPay, and major Philippine banks.

To register and use the AportPlus platform, you must meet all of the following eligibility requirements at the time of registration and continuously throughout your use of the service:

• You must be at least 18 years of age. AportPlus operates a strict 18+ policy with no exceptions. We perform age verification checks during the registration and withdrawal process.
• You must be legally permitted to participate in online gambling activities under the laws of your jurisdiction. It is your sole responsibility to determine whether online gambling is legal where you are located.
• You must not be registered on any self-exclusion list, including any self-exclusion you have requested through AportPlus itself.
• You must be registering as an individual acting on your own behalf and not on behalf of any third party.
• You must not be a current employee of AportPlus or an immediate family member of an AportPlus employee.

Each player is permitted to hold one (1) account only on the AportPlus platform. Creating duplicate, multiple, or linked accounts is strictly prohibited and will result in all associated accounts being suspended and all balances forfeited.

When registering, you are required to provide accurate, current, and complete information including your legal name, date of birth, email address, and mobile number. AportPlus reserves the right to request documentary proof of any registered information at any time — particularly before processing withdrawal requests.

You are solely responsible for maintaining the confidentiality of your account login credentials. AportPlus strongly recommends enabling two-factor authentication (2FA), which is available in your account security settings. Do not share your password with anyone. AportPlus staff will never ask for your password.

If you suspect that your account has been accessed without your authorisation, contact AportPlus support immediately via live chat or email. We will investigate and take appropriate action, which may include temporarily suspending your account for your protection.

• One account per person, household, device, and IP address.
• Accounts may not be transferred, sold, or gifted to another person.
• AportPlus reserves the right to close duplicate accounts without prior notice.
• Account names must match the name on the payment method used for withdrawals.

AportPlus accepts deposits via the following payment methods available to Philippine players: GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay/PESONet bank transfers, BDO Online, BPI Online, UnionBank Online, and Visa/Mastercard debit and credit cards.

All deposits are processed in Philippine Peso (₱). The minimum deposit amount is ₱100. There is no maximum deposit limit, though transactions above certain thresholds may require additional verification in compliance with anti-money laundering regulations.

Deposits via GCash and Maya are typically credited to your AportPlus balance instantly. Bank transfer deposits via InstaPay or PESONet may take up to one (1) banking day depending on your bank's processing times.

AportPlus does not accept deposits made using funds belonging to third parties. All deposits must originate from a payment method registered in the same name as the AportPlus account. Deposits found to originate from third-party sources may be refunded and the account reviewed.

AportPlus does not charge fees for deposits. However, your payment provider may apply their own transaction fees, which are outside our control. We recommend checking with your bank or e-wallet provider before depositing.

Players may request withdrawals of available (non-bonus) funds from their AportPlus account at any time, subject to the conditions outlined in this section. The minimum withdrawal amount is ₱200.

Withdrawals are processed to the same payment method used for the most recent deposit wherever possible — this is our default routing to comply with anti-money laundering standards. GCash and Maya withdrawals are typically processed within 5 minutes for fully verified accounts. Bank transfer withdrawals may take 1–3 banking days.

Before your first withdrawal, AportPlus will require you to complete identity verification (KYC). This involves submitting a clear photo of a valid government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's licence, or Umid card) and a selfie for facial verification. Verification is typically completed within 24 hours.

• Withdrawal requests submitted before 11:59 PM are processed the same day.
• AportPlus does not charge withdrawal fees, though your bank or e-wallet may apply their own charges.
• Bonus funds and winnings from bonus play are subject to applicable wagering requirements before withdrawal is permitted.
• AportPlus reserves the right to request additional verification documents for large withdrawals or where fraud is suspected.
• If a withdrawal is declined, funds are returned to your AportPlus balance immediately.

AportPlus offers various bonuses and promotions from time to time, including welcome bonuses, deposit match bonuses, free bets, free bingo tickets, cashback offers, and VIP rewards. All bonuses are subject to specific terms that are communicated at the point the bonus is offered.

Unless explicitly stated otherwise, all AportPlus bonuses are subject to a wagering requirement before any winnings derived from bonus funds can be withdrawn. The wagering requirement specifies how many times the bonus amount (and sometimes the deposit amount) must be bet before withdrawal is permitted. For example, a 10× wagering requirement on a ₱1,000 bonus means ₱10,000 in qualifying bets must be placed before bonus winnings become withdrawable.

• Bonuses are for personal use only and may not be transferred between accounts.
• AportPlus reserves the right to withdraw any bonus offer at any time without prior notice.
• Wagering requirements must be met within the specified time limit stated in the promotion terms. Incomplete wagering within that period results in the bonus and associated winnings being forfeited.
• Different game types may contribute at different rates toward wagering requirements (e.g., slots at 100%, baccarat at 10%). Specific rates are stated in individual promotion terms.
• AportPlus reserves the right to reclaim bonuses if abuse, fraud, or violation of these Terms is detected.

All bets placed on the AportPlus sportsbook are subject to the following general rules. Sport-specific rules are published separately in the relevant sports betting section of the platform.

• Bet placement: A bet is considered confirmed once you receive a bet confirmation notification with a unique bet ID. Bets are not confirmed simply by clicking the place bet button — technical issues during submission do not constitute a confirmed bet.
• Minimum bet: ₱50 on most markets. Individual markets may have higher minimums as displayed.
• Maximum bet: Varies by market, sport, and event. Maximum payout per event is ₱500,000 unless otherwise specified in promotional terms.
• Odds changes: Odds are subject to change at any time before a bet is confirmed. Once confirmed, your bet is settled at the odds displayed at the time of confirmation.
• Void bets: Bets may be voided if an event is cancelled, postponed beyond the stated settlement timeframe, or if odds were published due to a manifest error. Stake is returned for voided bets.
• Manifest errors: If AportPlus publishes odds due to a clear technical or human error, we reserve the right to void bets placed on those odds regardless of whether they have already been settled. We will notify affected players and refund their stakes.
• Live betting: In-play bets are subject to a short delay to prevent exploitation of live data feeds. AportPlus does not accept bets placed with knowledge of the outcome (courtsiding).

All casino games available on AportPlus — including slots, live baccarat, live roulette, live blackjack, bingo, and all other RNG-based games — are certified by third-party testing laboratories for fairness and randomness. Return-to-player (RTP) percentages are available for individual games in the game information panel.

Live dealer games are streamed in real time from certified studio environments. In the event of a disconnection during a live game session, AportPlus will use the game server record to determine the outcome of any active bets. Where a game outcome cannot be determined due to a technical failure, the bet will be voided and the stake returned.

AportPlus reserves the right to discontinue any game, modify game rules, or change minimum and maximum bet limits at any time. Players will be notified of material changes via on-site notification or email.

The following conduct is strictly prohibited on the AportPlus platform. Violation of any of these rules may result in immediate account suspension, forfeiture of balances, and in serious cases, reporting to relevant authorities.

• Using the platform while under the age of 18.
• Registering more than one account, whether under your own name or under a false identity.
• Providing false or misleading information during registration or verification.
• Using automated software, bots, scripts, or any artificial intelligence to interact with the platform in a way that constitutes unfair advantage.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Engaging in any form of fraud, money laundering, or using the platform to process proceeds of crime.
• Deliberately exploiting technical bugs, glitches, or errors in the platform's software.
• Attempting to reverse-engineer or access any part of AportPlus's back-end systems.
• Engaging in offensive, abusive, or threatening behaviour toward other players or AportPlus staff.
• Using the AportPlus payment infrastructure to facilitate gambling on behalf of third parties.

AportPlus reserves the right to suspend, restrict, or permanently close any account at its discretion, including but not limited to where:

• A breach of these Terms is detected or reasonably suspected.
• The account is found to be duplicate or operated by an ineligible person.
• Unusual betting patterns or suspicious activity is detected.
• A chargeback is filed against a deposit made to the account.
• The player requests self-exclusion through AportPlus's Responsible Gaming tools.

Where an account is suspended due to an ongoing investigation, the player will be notified and given an opportunity to respond before a final decision is made, except where immediate suspension is required to prevent further harm or loss.

Players who wish to close their own account voluntarily may do so by contacting AportPlus support. Any real-money balance remaining at the time of voluntary closure will be paid out to the player's verified payment method, subject to wagering requirements on any bonus funds.

AportPlus collects and processes personal data in accordance with our Privacy Policy, which is published separately and forms part of these Terms by reference. By agreeing to these Terms, you also agree to the Privacy Policy.

In summary, AportPlus collects personal data for the purposes of account operation, identity verification, payment processing, fraud prevention, and regulatory compliance. Your data is never sold to third parties. We use industry-standard encryption and access controls to protect all stored data.

You have the right to request access to, correction of, or deletion of your personal data held by AportPlus, subject to legal retention obligations. Requests can be made through our support team or by emailing our Data Protection Officer at the address provided in our Privacy Policy.

AportPlus may be required to share player data with regulatory authorities, law enforcement, or financial institutions in connection with anti-money laundering (AML) or know-your-customer (KYC) obligations. This is a legal requirement and not a discretionary decision.

AportPlus is committed to promoting responsible gaming. We believe that gambling should be a form of entertainment — not a financial strategy, not a way to solve money problems, and not something that should be done while emotionally distressed or under the influence of alcohol or substances.

AportPlus provides the following responsible gaming tools, all accessible directly from your account settings at no charge:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Loss Limits: Cap the amount you can lose in a given period.
• Session Time Reminders: Receive notifications when you've been playing for a specified duration.
• Reality Check: Regular pop-up reminders showing how long you've been playing and your net win/loss for the session.
• Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days without permanently closing it.
• Self-Exclusion: Permanently exclude yourself from all AportPlus services. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period.

If you believe you may have a gambling problem, we strongly encourage you to use these tools and seek external support. AportPlus is committed to assisting players who reach out about problem gambling — contact our support team and we will treat your situation with care and confidentiality.

To the maximum extent permitted by applicable law, AportPlus and its directors, employees, agents, and licensors shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of business opportunities.

AportPlus's total liability to any individual player in connection with the platform, regardless of the basis of the claim, shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.

AportPlus does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or events outside our control may temporarily affect availability. We will make reasonable efforts to minimise downtime and will notify players of planned maintenance where possible.

You play at AportPlus at your own financial risk. Gambling involves the possibility of losing money. By using the platform, you acknowledge this risk and confirm that you are gambling with funds you can afford to lose.

AportPlus reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players via email and/or an on-site notification at least 14 days before the changes take effect, except where changes are required by law or regulatory instruction, in which case they may take effect immediately.

Your continued use of the AportPlus platform after the effective date of any amendments constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should close your account and withdraw your balance before the changes take effect.

We encourage you to review these Terms periodically. The date at the top of this page indicates when the Terms were last updated.

These Terms and Conditions, and any dispute or claim arising from or in connection with them or the AportPlus platform, shall be governed by and construed in accordance with the applicable laws governing the operations of AportPlus under its gaming licence.

In the event of a dispute between you and AportPlus, we ask that you first attempt to resolve the matter by contacting our customer support team. AportPlus aims to respond to all formal complaints within 72 hours and to resolve them fairly within 14 days.

If a dispute cannot be resolved through direct communication, it may be escalated to the relevant licensing authority or an independent dispute resolution service as specified in the licence conditions applicable to AportPlus.

The English language version of these Terms shall prevail in the event of any conflict with a translation. By using the AportPlus platform, you consent to any proceedings taking place in the jurisdiction specified in the licensing terms.

If you have questions about these Terms and Conditions or any aspect of the AportPlus platform, please don't hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays.

We're here to help. Whether it's a question about a withdrawal, a clarification on bonus terms, or a responsible gaming concern — reach out and we'll respond as quickly as we can in plain, clear language.