PLAYER WELLBEING FIRST

Responsible Gaming at AportPlus — Play Smart, Stay in Control

AportPlus is built for entertainment. We want you to enjoy every session — whether you're betting on a boxing world title fight or spinning a few rounds of baccarat after work. But we also know that gambling can become a problem for some people, and we take that seriously. This page explains the tools we provide, the warning signs to watch for, and how to get help if you need it.

See Our Tools Self-Assessment

Need help now? Contact our support team 24/7

AportPlus Responsible Gaming Commitment

Strict 18+ policy with KYC verification

Deposit, loss & session time limits

Cool-off periods & immediate self-exclusion

Reality checks & session reminders

Trained support team available 24/7

No pressure to deposit or keep playing

WHAT IT MEANS

Gambling Should Feel Like Fun — Not an Obligation

Responsible gaming means playing within your means, for entertainment, and without letting it affect your daily life, relationships, or finances. The vast majority of AportPlus players do exactly that — they enjoy a bet on boxing or a few rounds of baccarat and move on with their day.

But gambling can affect people differently. What starts as a casual activity can become something more difficult to control for some players — and that's not a personal failure or a sign of weakness. Problem gambling can happen to anyone, and asking for help is the smart move.

At AportPlus, we believe that a platform serious about responsible gaming doesn't just publish this page and call it done. It builds tools into the product, trains its support team to spot warning signs, and makes it genuinely easy for players to set limits, take breaks, or walk away entirely without friction.

That's what we've done. The tools on this page are real, they work immediately when activated, and our support team is available 24/7 to help any player who reaches out.

Responsible Gaming Tools Available to Every AportPlus Player

All of these tools are free, built into your AportPlus account, and take effect immediately when activated. No waiting period, no admin review required.

Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising a limit has a 24-hour cooling-off period.

Takes effect immediately

Loss Limits

Cap the maximum amount you can lose in a given period. Once the loss limit is hit, you cannot place further bets until the period resets. This tool is particularly useful for players who want a hard ceiling on their gaming spend.

Takes effect immediately

Session Time Limits

Set a maximum session duration. When you reach the limit, you'll receive a notification and the option to continue or stop. You can also set the session to end automatically when the limit is reached.

Configurable in account settings

Reality Check

A regular pop-up that shows you how long you've been playing and your net win or loss for the session. These reminders appear at intervals you choose — every 30 minutes, every hour, or more frequently if you prefer.

Fully customisable

Cool-Off Period

Need a break but not ready to permanently close your account? A cool-off period temporarily suspends your access to the platform for a set duration — 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets.

Activates immediately

Self-Exclusion

A permanent or long-term exclusion from the AportPlus platform. Once activated, your account is closed immediately. During the exclusion period, AportPlus will not contact you with marketing and will not accept a re-registration attempt. This is our most serious responsible gaming tool and we apply it without hesitation.

Permanent option available

How to Access These Tools

Log in to your AportPlus account on any device.

Go to your Account Settings — click your profile icon in the top right corner.

Select the "Responsible Gaming" tab from the settings menu.

Choose the tool you want — deposit limits, loss limits, cool-off, or self-exclusion.

Set your preference and confirm. Changes that restrict your access take effect immediately.

If you need help at any step, contact our 24/7 support team via live chat and we'll walk you through it.

WARNING SIGNS

Signs That Gambling May Be Becoming a Problem

Problem gambling doesn't usually show up overnight. It tends to develop gradually — and some of the early signs are easy to rationalise away. Knowing what to look for makes a difference.

Placing more bets — often larger ones — specifically to win back money you've already lost is one of the clearest signs of problematic gambling. The logic feels rational in the moment, but it's a pattern that almost always leads to larger losses and more distress.

If you find yourself deleting your betting history, downplaying how much you've spent, or avoiding conversations about gambling with family members — that's a sign you already know, on some level, that something is off. Secrecy around gambling is a common early warning sign.

Using rent money, grocery budget, or savings earmarked for essential expenses to fund gambling is a serious warning sign. If you're rationalising it as "I'll win it back before the bill is due," that's the kind of thinking that defines problem gambling.

Missing work, skipping family time, or prioritising gambling sessions over things that matter more is a clear indicator that the balance has shifted. When gambling stops being something you do and starts being something you can't not do, it's time to reach out.

Using gambling as a way to escape bad feelings, deal with stress, or numb anxiety is a warning sign. Gambling can provide a temporary distraction, but it doesn't address the underlying issue — and it often makes financial and emotional stress worse over time.

If you've told yourself multiple times "I'll stop after this" or set limits that you've then ignored or overridden, that's a sign that willpower alone isn't enough. This is the point where using the AportPlus self-exclusion tool or seeking external support makes the most sense.

The AportPlus Pledge

We Will Always Prioritise Your Wellbeing Over Our Revenue

We will never send marketing to a player who has activated self-exclusion or a cool-off period.

We will not attempt to re-engage a player who has chosen to stop playing.

We will train our support team to proactively identify players who may be struggling and to respond with care, not sales pressure.

We will make our responsible gaming tools genuinely easy to find and use — not buried in menus or hidden behind support tickets.

We will honour limit changes and exclusion requests immediately without delay or obstruction.

Tips for Keeping Gambling Fun and Under Control

For players who are currently gambling responsibly, these habits help keep it that way.

Always Set a Budget Before You Play

Decide in advance how much money you're comfortable losing for that session — because losing is always a possibility. That amount should never be money you can't afford to lose. Use AportPlus's deposit or loss limit tools to enforce that budget automatically.

Set a Time Limit — and Stick to It

Time passes quickly when you're focused on a game. Decide how long you'll play before you start and use AportPlus's session timer or reality check feature to keep yourself honest. Stepping away at your planned time is a skill worth building.

Never Chase Losses

This is the most important rule of responsible gambling. If you've hit your budget for the day, stop — regardless of whether you're up or down. The impulse to keep playing to win back losses is where things start to go wrong for many players.

Don't Gamble When Stressed, Tired, or Emotional

Gambling while emotionally heightened tends to lead to worse decisions and more spending. If you've had a rough day, a fight with someone close, or you're sleep-deprived, it's better to wait. Gambling is best enjoyed with a clear head.

Treat Winnings as a Bonus, Not Expected Income

Gambling is not a reliable income source. The house has a mathematical edge on every game in the long run — that's how it works. Winnings are a nice outcome, not a financial plan. Build your budget around how much you're willing to spend, not how much you hope to win.

Take Regular Breaks — Even Short Ones

Step away from the screen regularly. Grab some water, walk around, stretch. Extended continuous sessions make it harder to make rational decisions and easier to lose track of time and money. AportPlus's reality check feature can help prompt these breaks automatically.

Kabayan, Remember This

Gambling should be one of the things you do to relax — not the main thing you think about all day. If it starts taking up too much mental space, that's a signal worth listening to. You can always reach out to AportPlus support. We'll treat your concern with respect and confidentiality.

18+ STRICTLY ENFORCED

Protecting Young People and Vulnerable Players

AportPlus operates a strict 18+ policy with no exceptions. All players must verify their age during the registration process, and identity verification is required before the first withdrawal is processed. Any account found to belong to a person under 18 will be closed immediately and the balance forfeited.

If you share a device or home with younger family members, we strongly recommend logging out of your AportPlus account when you're done playing and enabling password protection on your device. Minors should not have access to gambling platforms under any circumstances.

If you suspect that a minor has registered on AportPlus — whether your own child or someone else's — please contact us immediately at support@aportplus.com. We investigate all such reports and act on them without delay.

Never share your AportPlus account

Sharing login credentials with anyone — including family members — is against our Terms and Conditions. Every player must have their own account registered in their own name. If your account is accessed by a minor, your account will be reviewed and may be suspended.

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Device Lock

Always log out and lock your device when you're done playing, especially if younger family members use the same phone or tablet.

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No Account Sharing

Your AportPlus account is for your use only. Never let anyone else use your account, deposit funds through it, or place bets on your behalf.

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Strong Passwords

Use a password that others in your household don't know. Enable two-factor authentication for an extra layer of account security.

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Report Underage Access

If you believe a minor has accessed the AportPlus platform, contact us immediately. We investigate and act on all such reports without delay.

Need Help? You Don't Have to Figure It Out Alone

Whether you want to set limits, take a break, or talk to someone, AportPlus is here. And if you need support beyond what we can offer, these steps will get you to the right place.

AportPlus Live Chat

Our support team is available 24/7. If you're struggling with gambling or just want to talk about setting limits, start a live chat. Our agents are trained to listen without judgment.

Average response: under 2 minutes

Email Our Support Team

Prefer to write it down? Email us at support@aportplus.com. Include "Responsible Gaming" in the subject line and we'll prioritise your message and respond thoughtfully.

Response within 4 hours

External Professional Support

For professional counselling and crisis support in the Philippines, the National Center for Mental Health (NCMH) hotline is available at 1553. Trained mental health professionals are available to help.

NCMH Hotline: 1553

You're Not Alone

Problem gambling affects people from all walks of life in the Philippines. Reaching out — whether to AportPlus or to a professional counsellor — is not an admission of failure. It's the smartest thing you can do for yourself and your family. We'll always treat your situation with care and full confidentiality.